FAQ

Most of your questions will find answers here

Is Closca Fuga A Safe Bike Helmet?

Of course it is! Closca Fuga has a double safety certification with both the EN1078 and CPSC. The helmet stays locked and immutable while your head is inside, but folds smoothly in a second when you’re not using it, reducing the volume by more than 50% for easy storage.

If you want to know more about Closca Fuga Safety please, read our Closca Fuga Safety post.

closca-fuga-double-certificate-safe-foldable-helmet

How Is Our Portable System Useful?

Closca Fuga reduces its volume by more than 50% with our patented folding system. You can put the helmet in any suitcase, purse or backpack.

Its 3 mobile concentric rings allow the helmet to fold itself while having a double safety certificate (EN1078 + CPSC).

How Much Does The Helmet Measure?

These are the measures for an M size of Closca Fuga:

closca-fuga-black_size_grande

My Product Arrived Damaged, What Should I Do?

Oh, sorry for that. If a you noticed any kind of damage on your product, please contact us so we can find a solution:

If it’s a issue with the transportation process the complaint must be put before 24h.

What Is Your Policy On Refunds And Exchanges

There’s a 14 days period for any change or return. If your want to make a change or refund the product, contact us:

Remember: Closca Fuga is a protection element. We can not make a refund of a product that has been used since we do not know if it has been damaged, so please, contact us ASAP.

In any case, we will check the Closca Fuga Portable Helmet to be sure it is in perfect condition and we will proceed to the refund.

IMPORTANT: You must send the product and the package in perfect conditions to get a full refund. If any of them are not in perfect conditions by reception a reduction to the final refund will be applied.

Please contact us for more details about this prior to being sent.

What Kind of Warranty Does Fuga Have?

Closca Fuga foldable bike helmets include a two (2) years of international warranty from the date of original purchase. Usually, the helmet manufacturers give a 1-year warranty.

In the case of fulfilling the warranty, the helmet will be repaired os replaced, at Closca’s option.

Warranty covers only manufacturing defects.

Damage from impact, cleaning, storage or other facts is not covered by the warranty.

In order to use the warranty you should follow your commercial channel:

If you bought it on our website please contact us. If you bought it from a dealer, please contact the person who sold it to you.

In any case, you must provide proof of purchase.

My Closca Fuga Is Out Of Warranty, Can You Help Me?

We’ll be happy to help you, please contact info@closca.co so we can find a solution.

How Do I Take Care Of My Portable Helmet?

Only use water to clean your Closca Fuga Portable Helmet. Closca Fuga Helmets are made of materials that can be damaged by many commonly available cleaners.

Petroleum based solvents or cleaners are especially dangerous. They can damage a helmet so that its protective capabilities are significantly reduced. Many times this damage is not visible. For best results, clean the foldable helmet using a soft cloth or sponge, warm water, and mild soap.

How Do I Store My Portable Helmet?

After each use, let your helmet have some air and then store it in a cool, dry place where it won’t get damaged.

Excessive heat can damage your helmet. For example, in direct sunlight a dark gear bag, the interior of a car, or an automobile trunk can get hot enough to cause heat damage (damaged helmets will appear to have uneven or bubbly surfaces). Therefore, when not being used for a period of time we recommend that the helmet is placed back into its box or case and stored in a cool, dry place.

How Often Should A Helmet Be Replaced?

Don’t use the helmet if it’s visibly damaged (cracked outer shell, crushed or cracked foam liner or any other damage).

Please note that some or all of the helmet’s protective capacity is used up when impacted, and the damage to a helmet is not always visible.

We recommend you to replace the helmet after 5 years in any case.

How Can I Choose My Size

Closca Fuga is available in 3 different sizes: S, M, L.

Our foldable helmet has an elastic fitting system at the back to ensure a better fitting.

To choose your size, please use the following instructions:

160418-size-guide

Does Closca Fuga Have a Ventilation System?

Closca is the first helmet of its kind with an advanced ventilation system that offers a constant airflow for the city rides without compromising on aesthetics. The nature Fuga’s ventilation system design allow for the helmet to protect from sunstrokes and light rain.

This ventilation system is comprised of a few holes in between the rings that allow flow in and get out.

02_flow-section

How Much Does Closca Fuga Weight?

Closca Fuga is a lightweight helmet with its 250 to 290g depending on size.

Can I Use The Closca Fuga Helmet For Other Sports/Activities Besides Cycling?

The Double Certification for Closca Fuga allows the use for biking, skating and rollerblading. We designed the helmet to be used for city cycling and do not recommend any other kind of sport.

Can A Kid Wear A Closca Fuga Helmet?

Sure! We recommend size S for children aged 6+.

Where Can I Get A Closca Fuga?

Your can get it right here on our website.

We offer worldwide free shipping in 4-5 working days.

We also offer them in different retail stores such as the MoMA Design Store in New York, Paul Smith stores in New York and San Francisco and other retailers around the world.

 

What Is The Delivery Time?

The ETA depends on the region the product is shipped to. 80% of our orders are delivered within 4 to 5 working days after shipping.

If you already purchased a product and are still waiting for your order to be delivered, please contact us:

Which Paying Methods Are Available?

We offer Paypal and credit card payments. They’re all safe and you can be sure you’ll get your product just fine.

The price includes free delivery worldwide and you can exchange or refund the products if your need to.

What Currency Is Used In The Web?

All our products have their price in EUR (€), USD ($), CAD ($), GPB (£), CHF (Fr.) and DKK (kr)

Refund and Exchange Shipping Costs

Shipping costs must always be covered by the customers unless specific offers or personal discount codes.

The cost of these is variable and depends on the urgency of shipping and the region to which is sent.

How Can I Change Closca Fuga’s Visor?

Closca Fuga offers a range of colored and special fabric accessories. To change the visor, simply take off the one that comes with the helmet and put the new one aligned with the front of the visor.

When changing the visor, we recommend putting the helmet down.

3875d52b2b8922f2ce7f047394e3359d

How Do I Put The Nordic Apparel?

To put the Nordic Apparel correctly, first take off the current accessory, fold the helmet and put it on a flat surface.

bbd0ae5d0a6fffe9e4b8f3f28b5bde77

Keep the front part of the Nordic Apparel folded upwards.

Start with the front side, tighten up and apply pressure so it stays put.

0646890c76c163f398ede83811e423b2

Then apply pressure to the rest of the helmet, from front to back.

You should be all set!